Contact Us
Reach Out
Got questions? We're here. Send us a message and we'll get back to you fast.
Before You Contact Us
Many questions can be resolved quickly. Here are the most common topics:
Report not delivered?
Reports are delivered within 24 hours. Check your spam folder first. If it's been over 24 hours, contact us with your order reference.
Payment issues?
All payments are securely processed through Stripe. If your payment failed, try a different card or check with your bank.
Photo upload problems?
Upload a clear JPG or PNG under 10MB. Use a front-facing photo with neutral expression and good lighting.
Account or login help?
Use the password reset link on the login page. If you still can't access your account, email us directly.
Our Support Philosophy
Every message is handled by a real person — no chatbots, no runaround. We get back to you within 24 hours, usually much faster. Your feedback makes the product better for everyone.
We're here to help.
info@mebyface.com
Response Time
We get back to you within 24 hours.
Usually faster!
Report Not Delivered?
If you haven't received your report within 24 hours, contact us.
info@mebyface.com
Send us a message
About MeByFace Support
MeByFace is a European face reading and personality analysis platform based in Lithuania. Every support inquiry is handled by a real person on our team, not automated chatbots. Whether you have questions about your Signature Insight report, need help with photo uploads, want to check on your order status, or have billing questions about your Beyond the Mirror subscription, we are here to help. We aim to respond to all inquiries within 24 hours, and most messages receive a reply much sooner. For urgent matters related to data privacy or account security, please email us directly at info@mebyface.com with the subject line including your account email address.